Frequently Asked Questions
Before contacting us, please take a moment to read through our FAQs. You may find the answer you need below. If you still need help, you can reach us through our contact page and we will be happy to assist you.
Has my order been dispatched yet?
Orders are generally dispatched within 1 to 5 working days, and sometimes sooner. Once your order has been dispatched, you will receive a dispatch email with the latest update.
Please check your spam or junk folder in case the email has been filtered there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can provide real-time information on whether your order has been dispatched.
What is your return policy?
Our return policy lasts 10 days. If 10 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Are any items exempt from returns?
Yes. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
I entered the wrong address. Can I change it?
If you entered the incorrect delivery address, please contact us within 24 hours of placing your order.
If your order has not yet been shipped, we can update your delivery address. If the order has already been shipped, unfortunately we are unable to change the address.
I ordered multiple items. Why did I only receive one?
When you order multiple items, they may be shipped separately because products can be dispatched from different warehouses.
This means you may receive one item before the others. Please do not worry if everything does not arrive at once. The remaining items should still be on their way.
I need to cancel or change my order. What should I do?
Please contact us as soon as possible if you need to cancel or change your order. We always try our best to help.
If your order has already been shipped, we cannot cancel or change it. If it has not been shipped yet, we will do our best to accommodate your request.
My order is still not here. Can you help?
If your order has taken longer than 15 working days from dispatch, please contact us and we will look into it for you.
We offer a money-back guarantee or can have your order resent where applicable.
Please note that delivery delays may occur due to courier issues, seasonal demand, or other circumstances outside our control. We truly apologize for any delay and appreciate your patience.
Why did I not receive a confirmation email?
There is a good chance that our email may have ended up in your spam or junk folder, so please check there first.
If you still cannot find it and would like us to resend it, please contact us and we will be happy to help.
I do not have a tracking number. When will I get it?
Once your order has been dispatched, you will receive a dispatch email. If tracking is available for your order, you can contact us for an update on your tracking details.
In some cases, tracking may take a little time to update after dispatch.
What payment options are available?
We accept all major credit and debit cards through Stripe. We also accept PayPal payments.
If your card was declined, please do not worry. You can contact us and we will advise you on the next steps.
How can I contact customer support?
You can contact us through our contact page. For faster support, please include your full name, order number, and the email address used at checkout.
Still have a question?
Our team is here to help with order updates, address changes, returns, payment questions, and general support.
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